Patisserie Land (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we use it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Patisserie Land, 28 Park Royal Rd, London NW10 7JW London. United Kingdom, Company Number: 14121350 Contact: info@patisserie-land.co.uk
What Information We Collect
When you use our website or place an order, we may collect:
- Contact details: name, email address, phone number, delivery and billing address
- Order information: items purchased, order value, order history
- Payment information: processed securely by our payment provider ([e.g. Stripe/PayPal]), we do not store full card details on our servers
- Account information: if you create an account, your login details and saved preferences
- Technical information: IP address, browser type, device information, and cookies (see our [Cookie Settings] page)
- Communications: any messages you send us via contact forms, email, or WhatsApp
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your order (confirmations, shipping updates, support)
- Respond to enquiries and provide customer service
- Send marketing communications, only where you’ve opted in (you can unsubscribe at any time)
- Improve our website and product offering
- Comply with legal and tax obligations
Legal Basis for Processing
We process your data under the following legal bases: performance of a contract (fulfilling your order), consent (marketing communications, non-essential cookies), and legitimate interest (fraud prevention, site improvement).
Sharing Your Information
We share data only where necessary, with:
- Payment processors to handle transactions securely
- Delivery couriers to fulfil your order
- Email/marketing platforms, where you’ve opted in to marketing
- Analytics providers, in an aggregated/anonymised form where possible
We do not sell your personal data to third parties.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above, or as required by law (e.g. tax and accounting records are typically kept for 6 years).
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (for marketing communications)
To exercise any of these rights, contact us at info@patisserie-land.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Cookies
Our website uses cookies to improve your experience. See our [Cookie Settings] page for full details and to manage your preferences.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: 22nd August 2026